Account Manager

  • Location Westerham or London
  • Salary Negotiable
  • Posted Date 17-11-2021
  • Expires 31-12-2021
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Job Summary

We are looking for an Account Manager to join our strong client services department. Working as part of a client-focused team, you will be responsible for managing and delivering a range of diverse medical education activities to a well-established client base, ensuring that all projects are delivered to the highest possible standards, on time and within budget. You will need a solid medical education background and have proven experience in a similar account management position. Excellent communication skills are essential and you must be well organised, great at planning, be flexible and solution orientated. 

Please find a description of the main duties and responsibilities below:

  • Day to day responsibility for the account(s) to ensure that all clients obtain high quality items within the specified time scales and allocated budget
  • Liaising and developing lasting relationships with clients and faculty, to become the primary point of contact, as well as developing effective supplier relationships
  • Working with and mentoring junior team members
  • Responsibility for financial aspects of the account including developing and monitoring bespoke budgets and proposals as well as tracking profitability of projects. This includes working with the wider team to develop detailed responses to RFPs and proactively seeking RFPs through client interactions
  • Developing and tracking of project status and timelines in order to provide regular updates to internal and external teams
  • Demonstrating a sound knowledge and understanding of medical education and working to develop an awareness/understanding of how each project sits strategically within an account
  • Ensuring awareness and understanding of relevant compliance guidelines and taking responsibility for applying these to all projects
  • Requirement for a high level of attention of detail within all documents and communications and adherence to ‘best practice’ and internal processes at all times
  • Trouble shooting challenges and issues in a timely and effective manner

Experience and Education Required:

  • At least 3 years in a similar role in the medical education/communications industry
  • Science degree or interest in the area
  • Proficient with Microsoft Office – in particular Outlook, Excel, Word and PowerPoint

Accountability Levels and Additional Requirements:

  • Accountable for successful and consistent delivery of all projects within a designated account
  • Requirement to travel internationally to deliver projects
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